Terms & Conditions
Welcome to TerraCabins! We're thrilled to offer you a unique experience in nature. Please review our combined booking policy and terms and conditions to ensure a smooth and enjoyable stay.
Reservations
How to Book a Cabin
Explore our "Cabins" section and select your preferred cabin. The booking process is simple and quick, ensuring your spot is reserved in no time.
Minimum Stay:
Our cabins require a minimum stay of 2 nights.
Payment and Confirmation:
A valid credit card is required to confirm your reservation.
Accepted payment methods include Mastercard, Visa, and Mbway.
A confirmation email will be sent to you once your booking is completed.
Pets
Pets are welcome! Please check the specific cabin details to ensure it is pet-friendly.
Cleaning Fee
A cleaning fee of 20.00€ is applied to each reservation and will be automatically included at checkout.
Cancellation Policy
More than 15 Days Before Arrival
No cancellation fee.
Option to reschedule, receive a gift voucher for the full value, or obtain a refund minus a 5% processing fee.
8 to 15 Days Before Arrival
A cancellation fee of 50% of the total booking amount applies.
Within 7 Days of Arrival
No refunds, vouchers, or rebooking options are available.
Modifications
Modifications to your booking are subject to availability and must be requested at least 15 days prior to arrival.
Check-In and Check-Out
Check-In
Self-check-in is available after 3:00 PM using our keyless entry system. A pin code will be emailed to you prior to your stay.
Check-Out
Check-out time is by 11:00 AM. Please ensure windows are shut, and the A/C and gas stove are turned off before leaving.
Amenities and Equipment
Cabins
Equipped with a full kitchen (gas stove, bar fridge, utensils), bathroom (shower, eco-friendly soap), queen-sized bed (160x200 cm), wood stove, air conditioning, and solar-powered electricity.
Water
Provided in tanks. You may bring your own drinking water if preferred.
Special Requests
We will do our best to accommodate special requests (e.g., late check-out), but they are subject to availability.
Safety
Each cabin is equipped with fire extinguishers and a first aid kit. In case of an emergency, follow the guidelines in the cabin guidebook.
Digital Detox
Consider locking your phone to enjoy a distraction-free experience.
Firewood
Firewood is provided for a small extra fee. Please select the firewood option when booking.
Parking and Access
Parking spots are provided at each location. Use the available cart to transport your luggage to the cabin.
Detailed directions and parking information will be emailed to you after booking.
Weather
Weather is part of the adventure. Refunds are not provided for bad weather, but we are happy to help you reschedule your stay.
Contact Information
For any inquiries or assistance, please contact us at geral@terracabins.com.
Liability
TerraCabins is not responsible for any personal injury, loss, or damage to personal belongings during your stay.
Amendments
TerraCabins reserves the right to amend these terms and conditions at any time. Guests will be notified of any changes prior to their stay.
Thank you for choosing TerraCabins. We look forward to welcoming you and ensuring you have a wonderful stay immersed in nature.